I believe that the obsession with mechanistic/scientific approaches to measuring outcomes and evaluating goals has led to the ubiquity of highly regulated, technocratic organisational cultures. I have no doubt that most people don’t thrive in such cultures. Even task orientated leaders with low EQ know this. So, what do they do? They pour money and effort into culture change initiatives – very often using mechanistic, pseudo-scientific interventions, not surprising if this is the only grammar we know. If we get it right, we are said to have ‘nailed it!’. Well, if we only speak ‘hammer’, we will see all our problems as nails. [A Senior Executive once said to me “I know I have a high IQ and low EQ. My IQ tells me that to achieve success, I need to be relational, so I schedule this into my project plans.”]
Meg is right. That’s not how it works. Productivity and outcomes cannot be evaluated and measured without also inquiring into, arguably the most essential variable in productivity, the quality of relationships.
Human beings are intrinsically relational. We thrive when relationships are good and whither in the face of toxic relationships. Great relationships beget cooperation, kindness, support and camaraderie. It is this culture of mutuality that is more likely to lead to sustainable productivity. Evaluation points to what needs to be done. Valuation is how we do it.